NANCY KHAWAM Family Law and Mediation Limited
LEGAL AND MEDIATION SERVICES
LEGAL AND REGULATORY- April 2022
This website is owned and operated by NANCY KHAWAM Family Law and Mediation Limited.
Content and web-management are made in close collaboration with solapsys ag (www.solapsys.ch) and Lutke Media & Marketing (www.lutke.eu)
INFORMATION
This website includes information for general information purposes only. It is only intended for general guidance and does not constitute advice.
NANCY KHAWAM Family Law and Mediation Limited does not accept any responsibility for any loss which may arise from reliance on information published on this website.
We are also not responsible for the content of any external internet sites/links.
Image Copyright under Creative Commons from www.Unsplash.com
Icon Copyright Countryflags.com
COOKIES
Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
Our website uses cookies. They are placed by software that operates on Siteground servers, and by software operated by third parties whose services we use.
When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose. However, by using our site you consent the use of cookies according to our policy. For additional information regarding cookies please visit www.whatarecookies.com or www.ico.org.uk. We do not take responsibility for third party websites which we link to that have cookies in use.
We use cookies to track how you use our website. Google Analytics is a free web analytics tool that aids us in understanding how people use our site. Google analytics collects anonymous information and reports these as website trends without looking at individual users and without the identification of these. They use their own set of cookies to track general user interaction. These cookies are used to store data such as time of visit, frequency of visit and which site lead you to this page. We are obliged to inform you about the use of google analytics and if you wish to disable this function please click here.
TERMS OF BUSINESS
We will act for you in relation to your family law issues and such other matters that may be agreed between us. We will provide you with a letter of engagement, Terms of Business and Privacy Policy as and when you decide to instruct us.
INDEMNITY INSURANCE
Our insurer is Travelers Insurance Company Limited, 61-63 London road, Redhill, Surrey RH1 1NA.
EQUALITY AND DIVERSITY
We are committed to promoting equality and diversity in all our dealings with clients, employees and third parties. Please contact us if you would like a copy of our equality and diversity policy.
COMPLAINTS
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided, then you should inform us immediately, so that we can do our best to resolve the problem. Please contact Nancy Khawam in the first instance. If you wish to make a formal complaint, please contact Nancy Khawam, so she may provide you with a copy of our complaints policy. Alternatively, you can find a copy of our Legal Complaints Policy and Mediation Complaints Policy on our website. Making a complaint will not affect how we handle your case. Her contact details are:
What to do if we cannot resolve your complaint:
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
• Within six months of receiving a final response to your complaint
and
• No more than six years from the date of act/omission; or
• No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.
Contact details Legal Ombudsman
Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9.00 to 17.00.
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
What to do if you are unhappy with our behaviour
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority: www.sra.org.uk
Alternatively, the Family Mediation Standards Board (FMSB) provides a service examining complaints against Family Mediation Council registered mediators. A complaint can be made to the FSMB by completing their complaints form which can be downloaded at:
https://www.familymediationcouncil.org.uk/complaints-about-mediators/
NANCY KHAWAM Family Law and Mediation is a limited company registered in England & Wales with registered number 12112443 and is regulated by the Solicitors Regulation Authority (No. 661125)
