NANCY KHAWAM Family Law and Mediation Limited
LEGAL AND MEDIATION SERVICES
LEGAL AND REGULATORY- April 2022
This website is owned and operated by NANCY KHAWAM Family Law and Mediation Limited.
This website includes information for general information purposes only. It is only intended for general guidance and does not constitute advice.
NANCY KHAWAM Family Law and Mediation Limited does not accept any responsibility for any loss which may arise from reliance on information published on this website.
We are also not responsible for the content of any external internet sites/links.
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TERMS OF BUSINESS
Our insurer is Travelers Insurance Company Limited, 61-63 London road, Redhill, Surrey RH1 1NA.
EQUALITY AND DIVERSITY
We are committed to promoting equality and diversity in all our dealings with clients, employees and third parties. Please contact us if you would like a copy of our equality and diversity policy.
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided, then you should inform us immediately, so that we can do our best to resolve the problem. Please contact Nancy Khawam in the first instance. If you wish to make a formal complaint, please contact Nancy Khawam, so she may provide you with a copy of our complaints policy. Alternatively, you can find a copy of our Legal Complaints Policy and Mediation Complaints Policy on our website. Making a complaint will not affect how we handle your case. Her contact details are:
What to do if we cannot resolve your complaint:
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
• Within six months of receiving a final response to your complaint
• No more than six years from the date of act/omission; or
• No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.
Contact details Legal Ombudsman
Call: 0300 555 0333 between 9.00 to 17.00.
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
What to do if you are unhappy with our behaviour
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority: www.sra.org.uk
Alternatively, the Family Mediation Standards Board (FMSB) provides a service examining complaints against Family Mediation Council registered mediators. A complaint can be made to the FSMB by completing their complaints form which can be downloaded at: