Keeping your details secure
We are 'processors' of personal data for the purposes of the Data Protection Act 2018 and the UK General Data Protection Regulation (1 January 2021). The basis for our processing your personal data will differ depending on your relationship with us.
- For those agreeing to attend a MIAM and/or start a mediation session, you are also agreeing and therefore contracting with us to us processing your personal data for the purposes of contacting for the MIAM/mediation process.
- Where we are holding only your name and your contact details as provided by the other participant involved in the current dispute or their legal advisor. The basis for our processing this personal data is so that we can ensure that you have access to the Mediation Information and Assessment process introduced by the Children and Families Act 2014, Section 10, and supported by the Family Procedure Rules (Part 3 - Family Procedure (Amendment No 2) Rules 2023 (SI 2023/1324 Non Court Dispute Resolution).
- In other circumstances, where you are contacting us, you are consenting to our obtaining the information you have provided.
Your information is confidential and kept securely.
We will not share the information with anyone else without your written consent, other than set out in this document. There may be circumstances in which your personal information may be shared with others such as (this is not an exhaustive list):
- if, in our opinion, you are a danger to yourself or others
- if, in our opinion a vulnerable person (a young adult under 18 or a vulnerable adult) is at risk of harm
- under a legal requirement, such as due to unlawful activity or Court order
- if a complaint has been made against our service
- if the participants of the mediation agree to work with other professionals such as lawyers and financial advisors
- if you have been referred by the Court or family law professional, we may share whether you have attended a statutory MIAM.
If you no longer want your data to be held by us, please let Nancy know and she will respond to that request within 30 days.
Your personal data, both in electronic and hard copy format, will be retained for as long as is necessary to fulfil the purposes for which it was collected, or as is required by the Family Mediation Council, or as is set out in any relevant contract you may hold with us. In any event, your personal data will be destroyed 12 months from the last mediation session. Your data will be destroyed confidentially.
Electronic information
Some information about website uses is collected automatically and this may be used by us to monitor and analyse how our site is used by visitors. The process does not identify any individual person using the site.
Nancy Khawam Médiation uses Plausible analytics tracking cookies to collect anonymous information about how visitors use our website. It allows us to identify trends, popular types of content and make informed decisions on how to improve the website. It is not linked to any data that personally identifies you.